Return and Refund Policy

Last Updated: 12/03/2025

USM carpartsolution Pvt. Ltd. values customer satisfaction and aims to provide a transparent and fair return and refund process. This policy outlines the terms under which returns, refunds, replacements, and cancellations are handled.

1. Eligibility for Returns

Returns may be accepted under the following conditions:

• The item is damaged, defective, or incorrect upon delivery
• The item received does not match the order placed
• The return request is submitted within 7 days of delivery

Items must be:

• Unused and in original condition
• In original packaging with all accessories and documentation

2. Non-Returnable Items

• Electrical components once installed
• Special-order or custom-sourced parts
• Clearance or discounted items
• Items damaged due to improper installation or misuse
• Products returned without prior approval

3. Return Authorization Process

All returns require prior approval. To request a return:

1. Contact our support team within the eligible return period
2. Provide your order number and reason for return
3. Share supporting images or documentation (if applicable)

Unauthorized returns will not be accepted.

4. Return Shipping

• Return shipping costs are borne by the customer unless the return is due to our error
• Shipping costs are non-refundable unless stated otherwise
• Use of a trackable shipping method is recommended

5. Inspection & Approval

Once received, returned items will be inspected:

• Approved returns proceed to refund or replacement
• Rejected returns are sent back at the customer’s expense

Inspection may take 5–10 business days.

6. Refunds

• Refunds are processed to the original payment method
• Processing may take 7–14 business days
• Restocking fees may apply where applicable

Shipping charges, customs duties, and taxes are non-refundable unless the return is due to our error.

7. Replacements & Exchanges

• Replacements may be issued for defective or incorrect items
• If replacement is unavailable, a refund may be issued
• All exchange requests are subject to approval

8. Cancellations

• Orders can be canceled before shipment
• Shipped orders cannot be canceled and must follow return process
• Custom or special-order items cannot be canceled once processing begins

9. Dropshipping Disclaimer

As we operate on a dropshipping model, return eligibility and timelines may vary depending on the supplier and shipping origin.

10. International Returns

• Customers bear return shipping and customs responsibilities
• Duties, taxes, and fees are non-refundable
• Customs-delayed or rejected returns are not our responsibility

11. Limitation of Liability

Liability is limited to the value of the purchased product. We are not responsible for labor costs, installation charges, vehicle downtime, or incidental damages.

12. Changes to This Policy

This policy may be updated at any time and becomes effective upon posting.

13. Contact Information